Customer Service and Contact Information

Customer service: +358 29 411 2110
We serve you by phone on weekdays from 9 a.m. to 4 p.m. (local time).

Customer Service

Do you need information about your own pension? We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues. Make an appointment with our Customer Service.

If your question concerns earnings-related pensions from Finland, primarily contact your own earnings-related pension provider. You can check which pension provider you are insured with by logging into our online service.

Make an appointment

Phone call

Talk to us over the phone when the time is right for you.
Make an appointment

Visit us

We serve on weekdays, by appointment, between 9 a.m. and 4 p.m. (local time) at Kirjurinkatu 3, Helsinki. On New Year’s Eve and Holy Thursday, we serve between 9 a.m. and 1 p.m. (local time).
Make an appointment

We also offer services for foreigners coming to Finland at the International House Helsinki (IHH) service point. The service point is open from Mondays to Wednesdays at 9 a.m. – 12 noon and 1 p.m. to 4 p.m. It is located in Helsinki at Lintulahdenkuja 2 D (2nd floor). More information:

Log in for online services

Apply for an A1 certificate for a posted employee
The certificate attests that you are covered by Finnish social security while working abroad.

eServices of the Finnish Centre for Pensions
Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department. You can send us secure messages via Messages.

Check your pension record

Claim your pension

Find your pension provider

Call us or send a message


+358 29 411 2110
(Local network or mobile network fee if you call  from Finland; if you call from abroad, the price is determined by your local operator.) Messages

With Messages you can communicate with us electronically in a secure way.

You can use Messages to send us messages and attachments that relate to your own case. We can reply to your messages via the service. Note that, if you are a private customer, we cannot send you confidential information by e-mail.

Activate Messages by logging into and authorising authorities to communicate with you electronically via Messages. Messages


Customer service: asiakaspalvelu(at)
Insurance of work abroad: ulkomaanasiat(at)

Cooperation partners

Do you work in the pension field or cooperate with us? Check out the contact information for our various functions.

Finding your way to the Finnish Centre for Pensions

Our visiting address is Kirjurinkatu 3 (Itä-Pasila), Helsinki.

You can get to us by train, tram and bus. See Journey Planner. We have also reserved a few parking spaces outside our main entrance for visitors.

Postal address, exchange and invoicing

The Finnish Centre for Pensions

Exchange: + 358 29 411 20
Fax: + 358 9 148 1172
(Local network or mobile network fee if you call  from Finland; if you call from abroad, the price is determined by your local operator.)

Online invoice address: 003701164154, Intermediator ID: BAWCFI22

Business ID: 0116415-4


Contact our Communications Department, our Management Group or our Experts. We are at your service.

Download photographs of our managers and experts from our Image Gallery.