Finnish Centre for Pensions, Contact Information and Customer Service

We serve you by phone on weekdays from 8 a.m. to 4 p.m. (local time).
Customer service: +358 29 411 2110.
Exchange: + 358 29 411 20 Fax: + 358 9 148 1172.
(Local network or mobile network fee if you call  from Finland; if you call from abroad, the price is determined by your local operator.)

Postal address: The Finnish Centre for Pensions, FI-00065 ELÄKETURVAKESKUS, Finland

Customer Service's exceptional opening hours: from 27 December 2018 to 4 January 2019 on weekdays from 9 a.m. to 3 p.m., except on New Year's Eve, 31 December, from 9 a.m. to 1 p.m. We serve in person by appointment only as of 1 February 2019.

Customer Service

Do you need information about your own pension? We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.

If your question concerns earnings-related pensions from Finland, primarily contact your own earnings-related pension provider.

Call us or send a message

Telephone

+358 29 411 2110

Suomi.fi Messages

With Suomi.fi Messages you can communicate with us electronically in a secure way.

You can use Suomi.fi Messages to send us messages and attachments that relate to your own case. We can reply to your messages via the service. Note that, if you are a private customer, we cannot send you confidential information by e-mail.

Activate Suomi.fi Messages by logging into Suomi.fi and authorising authorities to communicate with you electronically via Suomi.fi Messages.

Suomi.fi Messages

E-mail

Customer service: asiakaspalvelu(at)etk.fi
Insurance of work abroad: ulkomaanasiat(at)etk.fi

Make an appointment

Phone call

Talk to us over the phone when the time is right for you.
Make an appointment

Conference call

Instead of visiting us physically, you can make an appointment for a conference call. That way you get individual service regardless of where you are.
Make an appointment

Visit us

We serve on weekdays, by appointment, between 8 a.m. and 4 p.m. (local time) at Kirjurinkatu 3, Helsinki. On New Year’s Eve and Holy Thursday, we serve between 8 a.m. and 1 p.m. (local time).
Make an appointment

You can get to us by train, tram and bus. See Journey Planner. We have also reserved a few parking spaces outside our main entrance for visitors.

We also offer services for foreigners coming to Finland at the International House Helsinki (IHH) service point. The service point is open on Mondays between 9 a.m. and noon and 1 p.m. and 4 p.m. It is located in Helsinki at Albertinkatu 25 (Local Register Office of Uusimaa). More information: Ihhelsinki.fi.

Log in for online services

Apply for an A1 certificate for a posted employee
The certificate attests that you are covered by Finnish social security while working abroad.

eServices of the Finnish Centre for Pensions
Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department. You can send us secure messages via Suomi.fi Messages.

Check your pension record

Claim your pension

Find your pension provider

Pension Providers, Authorities and Partners

Do you work in the pension field or cooperate with us? Check out the contact information for our various functions.

Finding your way to the Finnish Centre for Pensions

Our visiting address is Kirjurinkatu 3 (Itä-Pasila), Helsinki.

You can get to us by train, tram and bus. See Journey Planner. We have also reserved a few parking spaces outside our main entrance for visitors.

Postal address and business ID

The Finnish Centre for Pensions
FI-00065 ELÄKETURVAKESKUS
Finland

Online invoice address: 003701164154, Intermediator ID: BAWCFI22

Business ID: 0116415-4

Media

Contact our Communications Department, our Management Group or our Experts. We are at your service.

Download photographs of our managers and experts from our Image Gallery.