Customer Service

+358 29 411 2110

We serve you by phone on weekdays from 9 a.m. to 3 p.m. (local time).

Local network or mobile network fee if you call  from Finland; if you call from abroad, the price is determined by your local operator.

On New Year’s Eve and Holy Thursday, we serve between 9 a.m. and 1 p.m.

Make an appointment

You can also make a phone appointment. Make your appointment via our online customer service.

We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.

Make an appointment

Suomi.fi Messages and e-mail

With Suomi.fi Messages you can communicate with us electronically in a secure way.

Activate Suomi.fi Messages by logging into Suomi.fi and authorising authorities to communicate with you electronically via Suomi.fi Messages.

Suomi.fi Messages

E-mail: asiakaspalvelu(at)etk.fi

eServices of the Finnish Centre for Pensions

  • Apply for an A1 certificate for a posted employee
  • Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department.

Log in for online services