Customer Service

+358 29 411 2110

We serve you by phone on weekdays from 9 a.m. to 4 p.m. (local time). In the summer, between 22 June and 14 August, our Customer Service is open between 9 a.m. and 3 p.m.

Local network or mobile network fee if you call  from Finland; if you call from abroad, the price is determined by your local operator.

Make an appointment

Our customer service points are closed until further notice. We serve you over the phone on Tuesdays, Wednesdays and Thursdays. Make your appointment via our online customer service.

We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.

Make an appointment with our Customer Service.

Suomi.fi Messages and e-mail

With Suomi.fi Messages you can communicate with us electronically in a secure way.

Activate Suomi.fi Messages by logging into Suomi.fi and authorising authorities to communicate with you electronically via Suomi.fi Messages.

Suomi.fi Messages

E-mail: asiakaspalvelu(at)etk.fi

eServices of the Finnish Centre for Pensions

  • Apply for an A1 certificate for a posted employee
  • Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department.

Log in for online services

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Frequently Asked Questions