Customer Service
+358 29 411 2110
Our Customer Service is open on Mondays, Wednesdays and Fridays from 9 a.m. to 3 p.m. (local time).
Local network or mobile network fee if you call from Finland; if you call from abroad, the price is determined by your local operator.
We have no Customer Service desk at our office in Kalasatama.
Our Customer Services will be closed on the following dates:
Wednesday 24 – Friday 26 December 2025
On Wed 31 December, our Customer Service is open from 9 am to 1 pm. Otherwise, our customer service is operating normally.
Make an appointment
You can also make a phone appointment. Make your appointment via our online customer service.
We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.
Suomi.fi Messages and e-mail
With Suomi.fi Messages you can communicate with us electronically in a secure way.
Activate Suomi.fi Messages by logging into Suomi.fi and authorising authorities to communicate with you electronically via Suomi.fi Messages.
E-mail: asiakaspalvelu(at)etk.fi
eServices of the Finnish Centre for Pensions
- Apply for an A1 certificate for a posted employee
- Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department.