Live chat service trial on and now launched

We have launched a live chat service trial on the websites and from 4 September to 31 December. During the trial period, our customer service staff will answer your questions about earnings-related pensions, in particular how to insure work abroad and how to apply for an insurance from abroad, as well as questions relating to insurance supervision.

As a rule, we operate our live chat service on weekdays from 8 a.m. to 4 p.m., with some breaks during the trial period. Our customer service staff are available when you can see the tab “Ask us” on the right-hand side of the web page.

The aim of the trial is to find out in which matters we could serve our customers via the live chat service.