Changes in our Customer Services

Our Customer Service answers your questions on pensions from abroad, insuring work abroad and taking out pension insurance, as well as general questions on earnings-related pensions, at one phone number. At the same time, our eService has expanded, and you can also contact us via Messages.

Our Customer Service serves you in English, Swedish and Finnish. Calls to our former customer service numbers will be directed to the new number throughout the rest of this year.

As of 8 October, our Customer Service point at Kirjurinkatu 3 serves by appointment only. You can also make an appointment for a phone call or a conference call.

Expanded eServices

Via our eServices, you can now send us a message using the Messages service.  You can also check the data on your pension record via this service.

If you have a case that is being handled at the Finnish Centre for Pensions, for example, if you have applied for a pension from abroad or for an A1 certificate, you can check the status of your application via our eServices. You can also find out which pension provider you are insured with. With the e-Authorisation, you can also use our eServices on behalf of another person or a company.

You can also chat with our customer servants, make appointments to visit our Customer Service point or make phone or video call appointments via our eServices. We continuously develop our eServices and will inform you of new features when they are available.

Communicate with us via Messages

With Messages you can communicate with us electronically in a secure way.

You can use Messages to send us messages and attachments that relate to your own case. We can reply to your messages via the service. Note that, if you are a private customer, we cannot send you confidential information by e-mail.

Activate Messages by logging into and authorising authorities to communicate with you electronically via Messages. services are maintained by the Population Register Centre.

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