Customer service

We serve you by phone on weekdays from 8 a.m. to 4 p.m. (Finnish time). Exchange: +358 29 411 20 Fax: +358 9 148 1172.

  • Pensions advice 
    +358 29 411 2821
    elakekysymykset(at)etk.fi
  • Insurance of work abroad
    +358 29 411 2816
    ulkomaanasiat(at)etk.fi
  • International applications
    +358 29 411 2818
    ulkomaiset.elakeasiat(at)etk.fi
  • Self-employed persons (YEL)
    +358 29 411 2804

Experts

When calling, you will be charged the local network or mobile network fee. When calling from abroad, the price is determined by your local operator. Personnel e-mail addresses take the form firstname.lastname@etk.fi

Visiting address and customer service points

Our office is located in Itä-Pasila in Helsinki. You can visit us at Kirjurinkatu 3.

Our customer service is open on weekdays from 8 a.m. to 4 p.m (local time). On New Year’s eve and Holy Thursday we are open from 8 a.m. to 1 p.m.

We are easily accessible by train, tram and bus. Go to Journey planner to see the schedules for public transportation.  We also have a few customer parking spaces in front of our office.

If you come from abroad to work in Finland, you can also find us at the In To Finland service point on Mondays from 9 a.m. – 12 noon and from 1 p.m. to 4 p.m. (Kela and the Finnish Tax Administration serve you at the In To Finland service point Mondays to Fridays at the same hours).

The In to Finland service point is located in Helsinki at Salomonkatu 17, door A, 1st floor. For more information, write to info(at)intofinland.fi.

Postal address and business ID

The Finnish Centre for Pensions

FI-00065 ELÄKETURVAKESKUS
Finland

Business ID: 0116415-4