Office and Customer Service

We serve you by phone on weekdays from 8 a.m. to 4 p.m.* (Finnish time). Exchange: + 358 29 411 20 Fax: + 358 9 148 1172.

Our visiting address is Kirjurinkatu 3 (Itä-Pasila), Helsinki. The e-mail addresses of our personnel are in the form firstname.lastname@etk.fi.

*local network or mobile network fee (if you call  from Finland; if you call from abroad, the price is determined by your local operator).

Postal address and business ID

The Finnish Centre for Pensions
FI-00065 ELÄKETURVAKESKUS
Finland

Online invoice address: 003701164154, Intermediator ID: BAWCFI22

Business ID: 0116415-4

Customer Service

We offer versatile services through different channels. We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.

If your question concerns earnings-related pensions from Finland, primarily contact your own earnings-related pension provider.

Make an appointment

Phone call

Talk to us over the phone when the time is right for you.
Make an appointment

Conference call

Instead of visiting us physically, you can make an appointment for a conference call. That way you get individual service regardless of where you are.
Make an appointment

Visit us

Our Customer Service Desk is located at Kirjaurinkatu 3 (Itä-Pasila) in Helsinki. We serve you by appointment.
Make an appointment

Chat

You can chat with us on Etk.fi and Tyoelake.fi. Our customer service persons are at your service when you see the tab “Ask us” on the right-hand side of the page.

As a rule, we chat on weekdays between 8 a.m. and 4 p.m. (Finnish time).

Call or e-mail us

Insurance of work abroad: + 358 29 411 2816, ulkomaanasiat(at)etk.fi

International applications: +358 29 411 2818, ulkomaiset.elakeasiat(at)etk.fi

Self-employed persons (YEL): +358 29 411 2804

Pensions advice: + 358 29 411 2821, elakekysymykset(at)etk.fi

Customer Service Desk

As a rule, we serve by appointment. Our Customer Service Desk is open on weekdays from 8 a.m. to 4 p.m. (Finnish time). Our visiting address is Kirjurinkatu 3 (Itä-Pasila), Helsinki.

On New Year’s Eve and Maundy Thursday, we serve between 8 a.m. and 1 p.m.

You can get to us by train, tram and bus. See Journey Planner. We have also reserved a few parking spaces outside our main entrance for visitors.

We also offer services for foreigners coming to Finland at the In to Finland service point operated jointly by the Finnish Tax Administration, Kela and the Finnish Centre for Pensions. The service point is open on Mondays between 9 a.m. and noon and 1 p.m. and 4 p.m. It is located in Helsinki at Salomonkatu 17, doorway A, 1st floor. More information: info(at)intofinland.fi.